Refund policy

Approval before print

Every Inkpaw commission is painted first and printed second. We send you the finished portrait for approval before anything goes to press, and we revise it until it is unmistakably your pet, at no charge. Nothing is printed until you say so.

The 100-day guarantee

If the canvas on your wall does not stop you in the doorway, tell us within 100 days of delivery and we will repaint it or refund you in full, your choice. We do not ask you to return the canvas and we do not charge return postage.

Damaged or faulty canvases

If your canvas arrives damaged, email us a photo within 48 hours of delivery and we will send a replacement at no cost. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015: if a product is faulty or not as described, you are entitled to a repair, replacement or refund.

Cancellations

You can cancel for a full refund at any time before you approve the portrait for print. Because each commission is a personalised, made-to-order item, the usual 14-day change-of-mind cancellation right under the Consumer Contracts Regulations 2013 does not apply once printing has begun. Our 100-day guarantee above is more generous than that right, and it applies to every order.

How to make a claim

Email hello@inkpaw.co.uk with your order number. We reply within one working day. Approved refunds are returned to your original payment method within 5 to 10 working days.