Answered plainly.

Every portrait is created with AI, rendered in the style of a classical oil painting, then directed and refined by hand until it is unmistakably your pet. It is not a filter and it is not run and sent: the archetype is chosen for the animal, the render is worked until the likeness holds, and a person decides when it is finished.

Nothing here is painted in a studio with brushes, and we do not claim it is. What arrives is a giclée print on 400gsm museum canvas, hand-stretched over a 38mm gallery bar in Britain. New tools, the same standard: if we would not hang it in our own home, we do it again.

One clear picture, taken on a phone, in daylight, with both eyes visible. That is the entire brief. Every portrait in the ledger began with a snapshot somebody already had.

A messy room, a lead, a hand in the corner of the frame — none of it reaches the portrait. For a memorial, none of it matters at all: we have worked from photographs fifteen years old, small and blurred, taken on a phone that no longer exists.

Always, and nothing moves without it. The finished portrait comes back to you by email, to your eyes only. No canvas is ordered and no ink is spent until you have said yes.

If it is not right, say so and we do it again, at no charge, until it is. There is no revision fee and no limit written anywhere that we intend to enforce against someone who simply wants their own dog to look like their own dog.

Two to three days to the approval portrait, then three to five days on a UK wall once you approve it. Roughly a week from the desk to the hallway, most of which is the printing and the post.

If you are working to a date, say so when you commission and we will tell you honestly whether it makes it.

A finished canvas, ready to hang: giclée on 400gsm museum-grade canvas, stretched by hand over a 38mm gallery bar, with the image wrapped around all four edges so it needs no frame. Hanging hardware is fitted.

It travels corner-protected in a box cut for its edition, with its numbered certificate from the commission ledger. There is nothing to assemble. Full specification is on the craft page.

Three editions: 30 × 40 cm, 40 × 50 cm and 50 × 70 cm. The middle one is the house standard and the one most commissions choose — it holds a wall on its own without needing a gallery arrangement around it.

The desk redraws the canvas live as you change the size, so you can see how your own photograph crops before you commit to anything. The editions and their figures are on the commission page.

Cats, yes — No. 0005 in the ledger is a cat, given the night sky to keep. Rabbits, horses and birds are all workable.

Two animals in one portrait is possible but it is a different piece of work and it is not a standard commission. Write to us first with the photographs and we will tell you whether it will hold together before you pay for anything.

Yes, and it is a large part of what this house does. Any photograph is enough, however old, however small, however blurred. There is a room of the house written for exactly this: in memory.

You approve it before it is printed, so it should never reach that. If it does — if the canvas arrives and it does not stop you in the doorway — you have 100 days to have it done again or refunded. No return postage and no argument.

Printed and finished in Britain, at the atelier’s press, and dispatched from here. UK delivery is included in the price of every edition; there is no separate charge at checkout.

For anything outside the UK, write before you commission and we will confirm what is possible and what it costs. Full terms are in the shipping and refund policies.

The portrait is yours. We ask before we ever show a commission publicly, and a no costs you nothing — several pieces in the ledger have never been posted anywhere.

Your photograph is uploaded straight into a private store that is not readable from the web, used to make your portrait, and used for nothing else. It is never sold, never shared and never fed anywhere it does not need to go.